Frequently Asked Questions

No. Viarupa membership is not paid.

For detailed information, you can visit the About Membership page.

You can reset your password from the Password Reset Page using the e-mail address you used when signing up.

You can access the KVKK (Personal Data Protection Authority) Application Form of the KVKK page in the Platform, can mark your reason for leaving, and apply to us through the communication channels specified in the form, whichever is suitable for you.

Yes. Whether you rent a studio or buy an artwork from Viarupa lists, you can pay with all debit cards and credit cards.

In Turkey, it is up to the Banking Regulation and Supervision Agency to offer installment sales options. Installment sales conditions may change from time to time.

For detailed information, you can visit the Payment, Cancellation and Return Conditions page.

You can access the invoice for the artwork you purchased on My Orders page, and the invoice for the studio you rented on My Rentals page.

You can make it either by credit card or by money transfer by informing us of your request.

For detailed information, you can visit the Payment, Return and Cancellation Policy page.

If you detect any damage on the package of purchased artwork, please take a photo of the package before the cargo officer leaves you and then, open the package. If you detect any damage after you open the package, take a photo of it. If you believe that the damage is caused by shipping, make a report with the cargo officer stating that the damage is due to shipping. Share the signed report and the photos you took with us by sending an e-mail to support@viarupa.com. Our team will get back to you to facilitate the entire process.

The responsibility for whether the artwork is original or not belongs to the artist, listing his/her work in Viarupa Gallery. If you have any doubts or evidence that the artwork you’ve seen and/or purchased at Viarupa Gallery is not original, please contact us by sending an e-mail to support@viarupa.com. As a result of our team's evaluation, Viarupa will forward the situation to the competent authorities and inform you.

Artworks are not under warranty. However, Viarupa recommends its artists to prepare a Artwork Care Guide to inform you about the works.

Each work has its own unique characteristics. This is specified due to the material used by the artist, the processes the material goes through, etc. The artist whose work you purchase sends you the artwork with the Artwork Care Guide he/she has prepared.

If any undesirable damage has occurred other than the information given in the Artwork Care Guide sent to you with the work, please let us know. In such cases, our team will follow the necessary process for you and inform you about the process.

Shipping costs are included in the listed prices of the works. However, special shipment may be required for large-sized artworks that are not suitable for cargo shipment. In such a case, the necessary information will be shared with you.

The entire shipping process is covered by insurance. However, in order for the work to be included in the insurance coverage, it is mandatory to follow the instructions in the Packaging Guide completely.

For detailed information, you can visit the Before Listing an Artwork page.

If your artwork is not in the process of being purchased by one of our members, you can temporarily remove it from publication.

For detailed information, you can visit the Payment, Cancellation and Return Conditions page.

Viarupa does not receive commission from artists in return for the provided services in sales of works. If your work is sold, Viarupa adds a 20% service fee and VAT rate to the sales price you specify.

You can visit the Pricing Tips page for detailed information.

After the sale of your work, the contracted cargo company and shipping information will be shared with you.

You can visit the Packaging Guide page for detailed information.

You can make any updates about your artwork by going to the My Ads page.

Shipping costs are included in the prices of artworks listed in Viarupa Gallery. This fee is paid by the artist. However, works that are too large to be sent by cargo companies can be shipped by special transportation, in which case Viarupa manages the process in cooperation with the parties.

If your artwork is damaged during shipment, the buyer shall inform Viarupa. The cause of the damage is examined by the Viarupa team and the parties are informed. If you encounter any damage when your work is sent back due to return, please take a photo of the package before the cargo officer leaves you and then open the package. If you detect any damage after you open the package, take a photo of it. If you believe that the damage is caused by shipping, make a report with the cargo officer stating that the damage is due to shipment. Share the signed report and the photos you took with us by sending an e-mail to support@viarupa.com. Our team will get back to you to facilitate the entire process.

Yes. The entire shipping process is covered by insurance. However, in order for the work to be included in the insurance coverage, it is mandatory to follow the instructions in the Packaging Guide completely.

If the studio you want to rent is available on the days and hours you prefer and the studio owner responds positively to your reservation, you will be directed to the payment page and you can do the payment with a debit/credit card.

In Turkey, it is up to the Banking Regulation and Supervision Agency to offer installment sales options. Installment sales conditions may change from time to time.

Please share your request with the studio owner on the date you want to change. If you reach a mutual agreement, please inform Viarupa. However, if the date range you request is not suitable for rental, the Reservation Cancellation and Refund Conditions will apply. For detailed information, you can visit the Payment, Cancellation and Return Conditions page.

For detailed information, you can visit the Payment, Cancellation and Return Conditions page.

For detailed information, you can visit the Payment, Cancellation and Return Conditions page.

When your reservation and payment process is completed, you can send a message via the Viarupa Platform.

If the problem you are encountering is related to the studio conditions and/or the studio owner, please contact us at support@viarupa.com and inform our team. If you are encountering a legal problem, you should definitely call law enforcement forces.

The studio owner may have opened his studio to be shared by more than one person. However, if you want to invite additional guests, this is at the discretion of the studio owner. We would like to remind you that the studio owner has the right to charge additional fees for your guests.

When you encounter a situation that you define as an emergency, you should definitely call health services and law enforcement forces.

Viarupa recommends that the parties mutually approve the "Inventory List" in order to protect the rights of both parties, prevent possible problems and resolve them. When your reservation and payment process is completed, you can access the list previously created by the studio owner via the Platform, request an edit if necessary, and confirm it when you agree.

This is entirely at the discretion of the studio owner. Before making a rental, read carefully what materials and equipment are available to you. The studio owner may request a "Use Fee" for consumables other than these.

For detailed information, you can visit the Payment, Cancellation and Return Conditions page.

If your studio is not at the reservation and payment stage by one of our members, you can temporarily remove it from publication or close it to reservations for the days you choose.

You can make all changes regarding your studio from the My Listing page.

You can send a message to our member who has completed the reservation and payment process via the Viarupa Platform.

Viarupa recommends you to make an "Inventory List" and mutually approve it in order to protect the rights of both parties, prevent possible problems and solve them. On the date your guest enters the studio, be sure to mutually confirm the "Inventory List" you have previously created on the Viarupa Platform. If the damage caused is not included in approved list, you can contact us at support@viarupa.com. If it is a legal problem, you should definitely call law enforcement forces.

In rentals, Viarupa doesn’t receive a commission from the studio owner in return for the provided services. Viarupa adds a 20% service fee and VAT rate to the rental fee you specify.

You can visit the Pricing Tips page for detailed information.

If a force majeure occurs, you can contact us at support@viarupa. For more detailed information, you can visit the Payment, Cancellation and Return Conditions page.

Viarupa recommends you to make an "Inventory List" and mutually approve it in order to protect the rights of both parties, prevent possible problems and solve them. When your reservation and payment process is completed, please confirm the list we have asked you to send us before, via the Viarupa Platform.

You can reach us from the Application page.

You can benefit from the discount by typing the promotional codes that Viarupa shares with you into the promotional code field while shopping on the Solution Partner's website.

You can send us the screenshot of the error you receive to support@viarupa.com. A new discount code will be defined for you in a short time.

You can send us the screenshot of the error you receive to support@viarupa.com. A new discount code will be defined for you in a short time.

When the artwork you purchased is delivered to the cargo company, you will be informed through your contact information registered on the Platform. You can inquire about your cargo tracking code and delivery status in the My Orders section.

If you detect any damage at the package of the artwork you purchased, please take a photo of the package before the cargo officer leaves you and then open the package. After opening the package, take a photo of the damaged artwork. If you believe that the damage is caused by shipping, make a report with the cargo officer stating that the damage is due to shipment. Share the signed report and the photos you took with us by sending an e-mail to support@viarupa.com. Our team will get back to you by facilitating the entire process.

Shipping costs are included in the listed prices of the artworks. However, special shipment may be required for large-sized works that are not suitable for cargo shipment. In such a case, the necessary information will be shared with you.

For detailed information, you can visit the Payment, Return and Cancellation Policy page.

Yes, the entire transportation process is covered by insurance. However, in order for the work to be included in the insurance coverage, it is mandatory to follow the instructions in the Packaging Guide completely.

-    No. Packing the artwork is under the responsibility of the artist whose work you purchase. In case of returning, you will be responsible for the packaging. It is mandatory to follow the instructions in the Packaging Guide completely.

For detailed information, we recommend that you review the Packaging Guide page on the Platform. We would also like to remind you that it is mandatory to fully comply with the instructions in the guide in order to ship the artwork under insurance.